Shopping cart
Shopping cart

Your Shopping Cart is empty.

Worldwide Shipping & Payment

The following terms and conditions apply:

1. Dispatch conditions

The products are delivered all over the world.
There are no limitations for shipments to domestic or foreign Islands.

Dispatch costs

Deliveries within Germany:

Shipping costs for consumers within Germany (including VAT):
The normal shipping fee for parcels up to 30 kg max. weight* is € 5.99.
The shipping fee for small packages (max. 2 CDs, or 2 books, or 2 DVDs) is € 2.99.
The shipping fee for concert and event tickets is € 0.99.
Shipments with an order value over € 100.00 are shipped FREE of charge to consumers.

* If the weight of the shipment exceeds 30 kg, but the order value is below the free shipping threshold of € 100, an extra standard shipping fee of € 5.99 (incl. VAT) is added.

Shipping costs for commercial resellers (net, plus VAT):
The normal shipping fee for commercial resellers for parcels up to 30 kg max. weight* is 5.99 € (net).
The shipping fee for small packages (max. 2 CDs, or 2 books, or 2 DVDs) is 2.99 € (net).
The shipping fee for concert and event tickets is 0.99 € (net).
For commercial resellers the minimum order value is € 100.00 net, regardless of the destination country.
Shipments with an order value over 300.00 € are shipped FREE of charge to commercial resellers.

* If the weight of the shipment exceeds 30 kg, but the order value is below the free shipping threshold of 300 € (net), an extra standard shipping fee of 5.99 € (net, plus VAT) is added.

Note for Gift items and vouchers:
For gift items, if they have been selected and are part of a delivery of goods, there are no additional shipping costs.
For vouchers that are being sent separately by post as printed version, there are no additional shipping costs.

Deliveries to Germany & abroad

Conveyance shipments for commercial resellers

To commercial resellers we also offer conveyance shipments per pallet by a freight carrier.
When shipping bulk goods or large shipments (conveyance shipments) by pallet, we calculate as follows:
Pallets and bulk goods are shipped by a conveyance freight carrier or as DHL-bulk goods shipment.
The shipping costs are country-specific and individually depend on the weight and volume. Please note that conveyance shipments by pallet are only offered to commercial resellers.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 3 - 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Delivery to a DHL "Packstation" (Packing Station)

We are happy to deliver your order to a DHL Packing Station (only within Germany). You can save your DHL Packstation as delivery address in your customer account in the address management (this is also possible directly in the ordering process). Enter the following data as delivery address:

  • Your family name & first name
  • Your "PostNummer" (postal number - your personal DHL customer number)
  • Name of the Packing Station & Packing Station number
  • Postal code & city of the packing station

Note on the packaging material:

The "Flo-Pak Green®" filling chips which we use in our shipments are produced in a resource-preserving and energy-saving manner. They are 100% recyclable and fully biodegradable: they degrade to carbon dioxide, water and humus (without any chemical pollutants), there are no residues such as heavy metals or plastic. The "Flo-Pak Green®" filling chips are suitable for the bio-waste container, however, many German waste management companies prefer a disposal in the residual waste bin, where the chips serve as a valuable, non-toxic fuel in waste incineration (for waste incineration a high degree of additional energy is needed).

Our cardboard boxes consist of 100% paper and are part of the recycling system "Resy". For wrapping and protecting the products, we use mainly corrugated cardboard, or paper. Only for particularly sensitive products and CDs we use small cellophane wrapping in small quantities. To a very small extent, we use filling material which we receive in deliveries from suppliers, and rather use once more instead of disposing of it immediately. For its condition or eco-fitness, however, only the suppliers are responsible, this also applies to the original product packagings. We encourage our suppliers and manufacturers to continuously optimize their product packaging ecologically.

2. Payment options

Credit Card

Credit Card

Pay safely, conveniently and quickly by credit card with the internet payment portal Heidelpay.


For payments by credit card, the debit of the credit card account takes place after the successful check and acceptance of the card through the internet-payment provider Heidelpay, whose internet page is directly implemented by our Internet-Shop of Sat Nam Europe during the actual payment process and through whom the credit card payment is being processed under existing security directives.
When paying by credit card, the credit card account is charged with the conclusion of the contract.
Note for the delivery: Your order will be shipped as soon as possible after your creditcard payment has been processed. In cases of unexpected delays we will contact you by e-mail.

PayPal Express

PayPal Express

Cashless payment, fast and secure, just with your email address and password.


You will be redirected to PayPal. With your PayPal data you can login directly at and confirm the payment. Your PayPal payment is processed under current security policies. Your order is processed immediately upon receipt of your payment. Your PayPal data will not be stored by us. For more information about PayPal, please visit
Note: The billing and shipping address are taken automatically as stored at PayPal! Therefore please make sure the billing and shipping address for your order match those stored at PayPal.


Klarna Smoooth Payments

Pay immediately, by invoice, or by instalments


Pay immediately by bank transfer
Purchase on account, payment in up to 30 days
Instalment purchase in monthly instalments (interest may apply).
With buyer protection

Klarna Smoooth Payments is offered for the following countries:
Germany, Austria, Switzerland, France, Sweden, Norway, Spain, Finland, Denmark, Netherlands, Belgium, Italy, Poland, Portugal, Great Britain, Hungary, Czech Republic, Slovakia, Australia, USA.
Please understand that we have no influence on whether Klarna guarantees or offers you all payment methods for your order.

Direct Debit (SEPA)

SEPA Direct Debit

Pay comfortably with the SEPA Direct Debit procedure.
Commercial vendors receive 2% discount!


You can pay comfortably by Direct Debit with the SEPA Core Direct Debit procedure.
As registered commercial vendor with regular wholesale prices, you will receive 2 % prepayment cash discount on the net order value.
By choosing the payment Direct Debit (SEPA) in the order process, you can enter account holder and IBAN, and issue your debit mandate.
Note: Payment by Direct Debit is possible only with a German or Austrian bank account, and applies for shipments within Germany or Austria.
Direct Debit is applicable only from your 2nd order on.
Further information about the SEPA-Core Direct Debit procedure

Prepayment by bank transfer


Pay by invoice and money transfer - we ship directly after receipt.
Commercial vendors receive 2% discount!


After finalizing your order you will receive a separate payment-information by e-mail. This will contain the total invoice amount as well as the order number and the banking information with IBAN and BIC.
As registered commercial vendor with regular wholesale prices, you will receive 2 % prepayment cash discount on the net order value.
Please pay the total invoice amount by naming the order number into the bank-account mentioned in the payment-information.
In case of payments from outside Germany, please make sure that any additional wire-charges are covered by you.

Purchase on account

Purchase on account

Unzer White Label Solution – easy and convenient payment by bank transfer


When purchasing on account, you simply pay by bank transfer up to a maximum of 14 days after receipt of the delivery. After placing your order, you will receive a 12-digit transaction number (Short-ID), which you should use as purpose for your transfer. The claim is transferred to the online payment service provider Unzer E-Com GmbH, to whom the payment is to be made. When selecting this payment method, Unzer E-Com GmbH carries out an independent automatic credit check on which we have no influence.
Purchase on account is available for private customers in Germany and Austria for invoice amounts from € 25.00 to € 1,000.00, provided that the delivery is made to the customer's own address.

Payment on pick up

Payment on pick up

You pick up your order in our warehouse and pay on the spot.


You can personally pick up your order at our warehouse (address: see imprint). Please contact us for arranging the pick-up date after having received you order confirmation. You can then pay your invoice cash, or by EC-, Visa- or Mastercard at the spot.
Please Note: This form of payment is only available when you pick up the goods directly from us at our address - there will be no shipping!


Further details on payment

We reserve the right in individual cases to make a delivery only against advance payment by bank transfer or by credit card. In case of unexpected delays, we will contact you immediately by e-mail.

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:

Postbank Frankfurt
IBAN: DE 73 500 100 60 024 70 27 603

If you have any questions, you can find our contact details under About us.

Cookies & Data Protection

We use cookies to enhance your experience on this website and to offer you the best service. Some of them are essential and ensure, for example, the proper functioning of our website. By continuing to use our website, or by clicking on "Okay", you agree to the use of these cookies. Detailed information and how you can withdraw your consent at any time can be found in our Privacy policy.

Cookies required for the function of the website

Required cookies are necessary for the proper functioning of our website. There will be no transfer to third parties!

Statistics & Marketing

Statistics cookies collect information anonymously. This information helps us to understand how visitors use our website. We use Google Analytics (provider: Google LLC) for website analysis. Statistical data is generated about how visitors use our website.

Details Imprint

Accept all cookies